SUPPORT CENTER
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TECHNICAL SUPPORT
Technical Assistance
& Troubleshooting
Expert Guidance
Our engineers and material specialists provide expert advice on choosing the right filament, printing settings, and maintenance best practices.
Reliable Documentation
Access comprehensive technical data sheets, safety documents, and printing guides designed to make your workflow seamless and your results consistent.
Quality Guarantee
Every spool we produce goes through strict quality control. If your product doesn’t perform as expected, we’ll replace or resolve it with no hassle — because your satisfaction matters.
Learning & Resources
Whether you’re a hobbyist or a professional, explore our learning center for tutorials, tips, and case studies to improve your 3D printing experience and maximize performance.
Comprehensive Support for Every Maker
We believe great products deserve great support. Whether you’re a beginner exploring new materials or a professional optimizing print performance, our team ensures you always have the guidance, documentation, and resources to succeed. Every spool comes with the knowledge and reliability you can print with confidence.
From Purchase to Perfect Print
Our support doesn’t stop at checkout. We’re committed to helping you every step of the way — from setup and material selection to post-print finishing, To ensure your success.
Common Requests
Have a specific questions? Contact us Now!
Exploring our services but have a specific question? Our dedicated team is ready to provide detailed answers and let us help you find the perfect solution. Contact us now!
I need a flexible filament for parts that need to bend. What do you suggest?
Sure! For parts that need to bend, try TPU Filament. It’s flexible, durable, and perfect for phone cases, grips, seals, toys, and more.
How should I store my filaments to prevent moisture absorption?
For short-term: Keep spools in a sealed bag with the included desiccant packet. For long-term: Store in an airtight container with silica gel packets. If your filament is brittle or makes popping sounds, it’s wet and needs to be dried.
What payment methods do you accept?
We accept Visa, MasterCard, Meta Pay, Diners Club, Discover, Shop Pay, Apple Pay, Google Pay, American Express. All payments are secure.
Can I change my order after it’s been placed?
Yes, you can quickly make changes to your recent order directly through your account on our website.
My tracking shows delivered, but I don’t have it?
Don’t worry, this sometimes happens. Your order will likely arrive in 1-2 days. Check our Tracking Page for notes/photos. Ask neighbors and check all possible drop-off spots. Contact the shipping carrier for more specific details. If it still doesn’t show up, please contact our Customer Support team within 14 days of the last tracking update, with your order number and tracking information.
Warranty
Hassle-free returns within 30 days. Shop with confidence!
Support
Our customer support team is here to assist you every step of the way.
FAQ
Get instant answers about filaments, orders, shipping, and troubleshooting.
Fast Shipping
We offer fast and reliable shipping to all 50 states.
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