Thank you for being a valued customer of our 3D printing filament store. We respect your privacy and your right to control your personal information. This page explains how you can request deletion of your personal data from our systems. As a filament supplier, we primarily store your order history, contact information, and payment details (securely processed through our payment partners).
Important Notice for Our Customers
Before proceeding with data deletion, please understand:
Order History Loss: You will lose access to your complete purchase history of 3D printing filaments, resins, and accessories
Warranty Implications: Without order records, you cannot claim filament warranties or returns
Shipping Preferences: Saved shipping addresses and filament preferences will be deleted
Account Benefits: Any loyalty points, discounts, or special pricing will be forfeited
Communication: You will stop receiving filament restock alerts, new color notifications, and special offers
We recommend downloading your order history before proceeding.
How to Request Data Deletion
Option 1: Email Request
Send an email to: privacy@ipconpolymer.com
Subject: Data Deletion Request – [Your Name/Order #]
Include in your email:
Full name
Email address used for purchases
Order numbers (if available)
Statement: “Please delete all my personal data from ipconpolymer.com”
What Data We Store & What Gets Deleted
As a Filament Supplier, We Typically Store:
Contact information (name, email, shipping address)
Order history (filament types, colors, quantities, prices)
Payment method (last 4 digits only, processed securely by payment partners)
Communication history (support questions about filaments)
Preferences (favorite colors, filament types)
What Will Be Deleted:
Your customer account (login credentials removed)
Shipping addresses and contact details
Complete order history (filament purchases)
Communication records with our support team
Newsletter subscriptions and marketing preferences
What May Be Retained (Legal Requirements):
Invoices and transaction records (required for 7+ years for tax purposes)
Filament batch numbers (for safety/recall purposes if needed)
Anonymized sales data (e.g., “3kg of blue PLA sold to California”)
Payment records (handled and retained by our payment processors according to their policies)
Processing Timeline
Standard Process:
Day 1: Request received → Confirmation email sent
Day 2-3: Identity verification (we may contact you to confirm)
Day 4-7: Personal data deleted from active systems
Day 8-30: Data removed from backups (as backups cycle)
Day 31: Final confirmation email sent
Note: Financial records required for tax purposes will be anonymized but not deleted for 7+ years as required by law.
FAQs for Our Filament Customers
Q: Will deleting my data cancel my filament subscriptions?
A: Yes, all subscriptions (e.g., monthly filament boxes) will be cancelled immediately. No further shipments will be sent, and you will not be charged again.
Q: What happens to my filament warranties?
A: Without order history, we cannot process warranty claims for defective filament. Please make any claims before requesting deletion, or download your order history for future reference.
Q: Can I delete my data but keep my order history for warranties?
A: Yes, select “Account Only” deletion in the form, or specify this in your email request. We’ll remove your personal details but keep anonymized order records.
Q: I bought filament as a guest. Can I still request deletion?
A: Absolutely. Provide your email address and order details in the form or email, and we’ll delete any data associated with you.
Q: Will you delete my credit card information?
A: We don’t store full credit card details. Payment information is handled by secure payment processors (Stripe, PayPal, etc.). We delete any payment tokens or references we have, but you should also contact payment processors directly if needed.
Q: Can I delete data from specific orders only?
A: Yes, please specify which order(s) in your request. Note: This may complicate any related warranty claims.
Q: I want to stop marketing emails but keep my account.
A: Simply unsubscribe using the link in any marketing email, or select “Marketing Data Only” in the form above.
Before You Delete: Checklist for Filament Buyers
Recommended Actions:
Download order history → For filament warranties and reordering reference
Use loyalty points/discounts → Points are forfeited upon account deletion
Cancel active subscriptions → Monthly filament boxes, auto-refills
Complete pending orders → Ensure no filament shipments are in process
Save shipping addresses → If you want to keep frequently used addresses
Data You Might Want to Keep:
Order confirmations (for filament warranties)
Tracking information (for recent deliveries)
Special filament formulas or custom color recipes you ordered
Discount codes or special pricing you received
Alternative Options
Instead of Complete Deletion:
Unsubscribe from emails only → Use the unsubscribe link in our emails
Deactivate account temporarily → Contact us to pause your account
Update preferences → Change what communications you receive
Anonymize data → Remove personal details but keep order records
Need Help? Contact Us:
General Questions: support@ipconpolymer.com
Privacy & Data: privacy@ipcon[polymer.com
Orders & Returns: orders@ipconpolymer.com
What If You Return as a Customer?
If you decide to shop with us again after data deletion:
You’ll need to create a new account
Previous order history won’t be available
You’ll need to re-enter shipping preferences
Any previous loyalty benefits won’t be restored
Our Commitment to Your Privacy
As a 3D printing filament supplier, we understand that our customers value their privacy. We:
Never sell your personal data to third parties
Only use your data to process orders and improve your shopping experience
Secure all data with industry-standard protections
Comply with all applicable privacy regulations
